Privacy Policy

1. Definitions

In this Privacy Notice, the following definitions are used:

• Data — personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws) about you, which we collect, receive or otherwise process in connection with your use of our offices, website and/or booking channels.
• Cookies — a small file placed on your device by our website when you either visit or use certain features of our website. A cookie generally allows a website to remember your actions or preference for a certain period of time.
• Data Protection Laws — any applicable law for the time being in force relating to the processing of Data.
• Partners — select third parties (including our affiliated travel and hospitality partners) with whom we have contracts for the businesses described in this Privacy Notice.
• Service Providers — entities which provide services to Goforth Elevate and to whom we may disclose your Data for a specific purpose pursuant to a written contract.
• Goforth Elevate Tourism — a tourism business based in Chandigarh, Punjab, India, providing tour packages, stays and travel services.
• User or you — the natural person who accesses our services, website or booking channels.

2. What Data Do We Collect About You

Goforth Elevate collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

• Contact information: first and last name, email address, postal address, country, phone number and other similar contact data.
• Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
• Technical information: website and device usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies. This may include information mandated by law enforcement agencies.
• Product and service information: your registration information and booking-specific information, when you request products and/or services directly from us or participate in our programmes.
• Your reviews, feedback and opinions about our products, programmes and services.
• Transaction information: date of the transaction, transaction amount, transaction history and related details.
• Other information (which may include special category personal data): age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.

3. How We Collect Data

We collect Data in the following ways:

• Information you give us: we receive and store any information you enter on our website or give us in any other way (e.g., at our offices and booking counters). Please see the section titled “Data Shared by You” for more information.
• Automatic information we collect: we use cookies, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section titled “Data That Is Collected Automatically” for more information.
• Email communications: we often receive a confirmation (if your device supports such capabilities) when you open an email from us or click on a link in the email. You can choose not to receive marketing emails from us by clicking the unsubscribe link in any marketing email.
• Information from other websites: we receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement.
• Information from other sources: we may obtain information from other sources, for example when you authorise a third-party website to interact directly with our website to provide or receive information about you.

You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website. When you are asked to provide Data, you may decline. For more information, please see the section titled “Your Rights and Choices”.

4. Data Shared by You

Goforth Elevate may collect your Data in several ways from your use of our offices, website or booking channels. For instance:

• when you register with us to receive our products and/or services;
• when you conduct a transaction with us or attempt a transaction at our offices, on our website or booking channels;
• when you complete surveys conducted by or for us;
• when you elect to receive any communications (including promotional offers) from us;
• from the information gathered by your visit to our offices or website.

5. Data That Is Collected Automatically

We automatically collect some information when you visit our website. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

Our web servers or affiliates who provide analytics and performance-enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. We use this information to measure site usage, improve content, ensure safety and security, and enhance the performance of our website. We may also collect your Data automatically via cookies, pixels and similar technologies in line with the settings on your browser. For more information, please see the section titled “Cookies, Pixels and Similar Technologies”.

6. Our Use of Data

Data collected by us may be used by us for the following reasons:

• to carry out our obligations arising from any contract entered into between you and us;
• to provide products and/or services and communicate with you about products and/or services offered by us;
• to enable our Partners to offer their products and/or services and communicate with you about them;
• to process, disclose, transmit and/or share the Data with third parties which have business or contractual dealings with us;
• to provide you with offers, personalised services and recommendations and improve your experience on our website;
• to operate, evaluate and improve our business and website;
• to generate aggregated data to prepare insights that enable us to understand customer behaviour, patterns and trends;
• to provide privileges and benefits to you, and marketing and promotional campaigns based on your profile;
• to communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customise and improve our services;
• to enforce the terms of use of our website;
• to protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
• to serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorised or required by applicable law.

Where required under relevant Data Protection Laws, we may need to ensure that there is a legal basis to justify our processing of your Data — for example, where processing is necessary to carry out our obligations under a contract with you, where processing is within our legitimate interests, where you give us your opt-in consent, or where processing is necessary for compliance with a legal obligation. Some of these grounds may overlap, and there may be several grounds which justify our use of your Data. Where required, we will only process special category personal data if there is a valid legal basis, which might involve obtaining your explicit consent. You have the right to withdraw your consent at any time — details of how to do so can be found in the section titled “Your Rights and Choices”.

7. Minors

Our website does not offer products or services for use by minors. If you are under 18, you may use our website only with the involvement of a parent or guardian.

8. Sharing of Data

We may share your Data in the following ways (and for the purposes of relevant Data Protection Laws, we may do so either as a controller in our own right or as a processor on behalf of and under the instructions of another entity):

• Partners: we may make available to you services, products or applications provided by Partners for use on or through our website. If you choose to use them, Data related to these uses may be shared with such Partner. Their use of your Data is subject to their own privacy policies.
• Service Providers: we may share your Data with Service Providers who, in the course of providing their services, receive and process Data — for example storing and analysing Data, securing our systems, providing customer service, and payment processing. They are required to process Data only in accordance with our instructions and to safeguard its security and confidentiality.
• Protecting Goforth Elevate: we may release Data when we believe disclosure is reasonably necessary to comply with a law, regulation or compulsory legal request; to protect our intellectual property rights; to protect us against harm or financial loss; to protect individuals’ vital interests; or in connection with an investigation of suspected or actual fraudulent or illegal activity.
• Business transfers: as we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data may be transferred as part of such transactions.
• Other third parties: we may share your Data with other third parties where you request or authorise us to do so, where we need to comply with applicable law or respond to valid legal process, or where we need to operate and maintain the security of our website.

Please note that our Partners may have privacy practices that differ from those of Goforth Elevate. The use of your Data will be governed by their privacy statements when you provide Data on their websites.

9. Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your Data, please let us know immediately by contacting us by email.

10. Retention of Data

Goforth Elevate retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

Even if we delete your Data, including on account of the exercise of your rights under the “Your Rights and Choices” section below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

11. Where We Store Data

We may transfer your Data to recipients in India, where we are headquartered, and other countries. These countries may not have the same data protection laws as the country in which you initially provided the information. If we transfer your Data to other countries, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection.

If the GDPR or the United Kingdom’s version of the GDPR applies to our processing of your Data, we will only process and/or transfer Data outside of the European Economic Area / United Kingdom where it is compliant with Data Protection Laws and the means of transfer provides adequate safeguards — for example, by way of a data transfer agreement incorporating the relevant standard contractual clauses, by transferring to a country with a finding of adequacy, where necessary for the performance of a contract in your interests, or where you have consented to the transfer.

12. Your Rights and Choices

Depending on which country’s laws are applicable to you, you may have various rights in relation to the Data that we hold about you. To get in touch with us about any of these rights, please use the contact details set out in the section titled “How to Contact Us”. We will seek to deal with your request without undue delay and within any time limits provided for in Data Protection Laws. You may be entitled to the following rights:

• Right to confirmation and access — you may ask us to confirm what Data we hold about you at any time, request a copy of it, and request us to modify, update or delete it.
• Right to rectification — you have the right to request that we rectify any inaccurate or incomplete Data that we hold about you.
• Right to erasure — you have the right to request that we “erase” your Data in certain circumstances.
• Right to restrict our use of your Data — you have the right to request that we restrict our processing of your Data in certain circumstances.
• Right to object — this right enables you to object to us processing your Data where we do so for certain reasons.
• Right to data portability — you have the right to request that we transfer your Data to another third party. This right applies only to certain types of Data.
• Right to withdraw consent — where we have obtained your consent to process your Data, you may withdraw it at any time.
• Right to file complaints — you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

13. Processing Your Data

We take steps to ensure that your Data is processed according to the provisions of this Privacy Notice and the requirements of applicable law. To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with the Partners and Service Providers with whom we share your Data.

14. Severability

If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.

15. Cookies, Pixels & Similar Technologies

Our website may place and access certain cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device. We also use pixels and similar technologies to analyse traffic on our website to improve your experience of using it.

When you first visit our website, you may be presented with a notice informing you of our use of cookies and asking you to provide your consent for such use. You may adjust your web browser software if you do not wish to receive cookies or web beacons, but this may prevent you from taking advantage of some of the features of our website. Please refer to your browser instructions or ‘help’ pages to learn more about these functions.

16. Changes to This Privacy Notice

Our business changes constantly, and our Privacy Notice will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. The updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. How to Contact Us

To request to review, update or delete your personal information, or to otherwise reach us, please submit a request by emailing us at sunil@go4thservices.com. You may contact us for information on the Service Providers and Partners with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.

18. Grievance Officer

Please see below the details of our grievance officer:

• Email: sunil@go4thservices.com
• Phone: +91 90447-77977
• Address: Goforth Elevate Tourism, Chandigarh, Punjab, India